Privacy Policy

Updated November 14th, 2018

Knowdeon (“we,” “us,” or “our”) respects your privacy and is committed to the protection of personal information that you choose to provide us through our site. The following privacy policy (this “Privacy Policy”) informs you of our policies regarding the collection, use, and disclosure of all personally identifiable information (“Personal Information”), and any other data that is provided to us through use of our site.

Other than as required by statutes guaranteeing public access to specific types of information, in response to subpoenas or other legal instruments authorizing access, Personal Information is not shared without your permission. Further, Knowdeon will not sell, rent, loan, or trade any Personal Information collected to third parties for a commercial purpose without your permission.

We may provide access to or share your Personal Information with select third parties who perform services on our behalf, including billing, fraud prevention, and payment processing. However, any third parties who are given access to your Personal Information will be prohibited from using your Personal Information for purposes other than to perform services on our behalf.

This Privacy Policy has been developed with the recognition that information technologies evolve rapidly and that such changes may require us to update our Privacy Policy. We reserve the right to alter our Privacy Policy at any time without notification.

Every email we send will contain a clearly-labeled “unsubscribe” link in its footer that allows you to opt-out of future communications. Further, you may unsubscribe by contacting us at [email protected].

What Personal Information We Collect:

We do not collect Personal Information about you unless you choose to provide us with such information. If you enroll in one of our programs, you will be asked to provide certain information such as your name, email address, telephone number, billing address, and payment information. Similarly, if you download a program brochure or similar educational materials, you may be asked to provide your name, company, job title, email address, and phone number.

If you would prefer that we not collect any Personal Information from you, please do not provide us with such information. When you submit your Personal Information on our site, you are giving your consent to the collection, use, and disclosure of your Personal Information as set forth in this Privacy Policy.

How We Use the Personal Information We Collect:
 
We may use your Personal Information to: provide you with information you have expressly chosen to receive or download [with your consent]; review and respond to your questions [with your consent]; enroll you in our programs [to perform a contract with you]; administer, safeguard, and improve our site [for our legitimate interests]; protect our rights and the safety of others [for our legitimate interests]; and/or comply with applicable law, court order, subpoena, or legal process served on us [to comply with legal obligations].
 
Legal Bases under GDPR:
 
If you are in the European Economic Area (“EEA”), we will collect and use your Personal Information only if we have one or more legal bases for doing so under the General Data Protection Regulation (“GDPR”). For the purposes of the remainder of this section, references to “you” refer to users of our site located within the EEA or other non-U.S. territories.

Our legal bases for the collection and use of your Personal Information depend on your interaction with us and our site. This means we collect and use your Personal Information only where: you have given your consent for one or more specific purposes; it is necessary to perform a contract we are about to enter into or have entered into with you; it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; it is necessary to protect the vital interests of you or another natural person; or it is necessary to comply with a legal obligation. We will indicate in brackets the legal basis or bases on which we are relying following each purpose (see “How We Use the Personal Information We Collect” above). Where we are relying on consent as the legal basis, we will notify you and seek additional consent before using your Personal Information for a new purpose that is inconsistent with the original purpose for which we collected it.

Collection and Use of Non-Personal Information:

We may collect non-personal information, or data in a form that does not, on its own, permit direct association with any individual. For example, we may use automatic data collection technologies to collect and store details of how you use our site. This “usage data” is limited to information related to your interactions with our site. The technologies we use for usage data collection include:

Cookies
Cookies may be issued when you visit our site. We may place a cookie on your computer or device so we can recognize you as a return user and personalize your experience and your use of our site. We also use cookies to help us understand how you engage with our site.

Third-Party Analytics Services
We use third-party analytics services, including Google Analytics and others, to collect information about your use of our site and enable us to improve our site. Google Analytics and other third-party analytics services use cookies and similar technologies to collect information about the use of our site and to report trends to us, without identifying individuals.

Click-Through URLs
If you “opt in” to receive emails from us, our emails may use a “click-through URL” linked to content on our site. When you click one of these URLs, they pass through a separate web server before arriving at the destination page on our site. We use this click-through data to help us understand how recipients respond to our emails.  If you prefer not to be tracked in this way, please do not click text or graphic links in emails you receive from us.

Log Files
We gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, and internet service provider (ISP). We use this information, which is not linked to Personal Information, to analyze trends, to administer our site and to track users’ movements around our site.

Please be aware that we do not currently honor “do not track” requests.

Storage and Transfer of Your Personal Information:
 
The information you provide us may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may be different from those of your jurisdiction. By providing information on our site, you hereby expressly consent to such a transfer for the purposes described herein.  
 
For the purposes of the remainder of this section, references to “you” refer to users of our site located within the EEA or other non-U.S. territories.
 
For users of our site located within the EEA or other non-U.S. territories, please note that any information you provide on our site will be transferred outside the EEA or such other non-U.S. territory for use by us as described herein.

The GDPR and other applicable data protection laws provide certain rights for EEA residents. You are entitled to review the Personal Information we hold about you as well as details on how we process such Personal Information. You also have a right in accordance with the GDPR to have your Personal Information corrected or erased, to restrict our processing of that Personal Information, to stop unauthorized transfers of your Personal Information and, in some circumstances, to have your Personal Information transferred to another organization designated by you. You also have the right to lodge a complaint in relation to our processing of your Personal Information with your local supervisory authority. If you do not request to have your Personal Information erased, it may be maintained by us indefinitely.

If you object to the processing of your Personal Information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above. Please note that even after you have chosen to withdraw your consent, we may continue to process your Personal Information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Your California Privacy Rights:
 
Under California Civil Code sections 1798.83 - 1798.84, California residents may request from us certain information with respect to the types of information we share with third parties for direct marketing purposes by such third parties, and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year. To request a copy of this information, please contact us at [email protected].
 
Children:
 
We will not knowingly collect Personal Information from children under age 13.
 
How to Contact us:

Should you have any questions relating to this Privacy Policy, any of your Personal Information that we have collected, your rights to have your Personal Information returned or erased, our third-party disclosure practices or if you would like lodge a complaint with the applicable data protection authority or review, update, restrict, change or delete Personal Information that we have collected from you, please send an e-mail to [email protected].